Freshdesk
Part of Freshworks (US/India), a cloud-based customer support platform with ticketing, self-service portal, AI-powered chatbots, and multi-channel support (email, phone, chat, social). Publicly traded on Nasdaq.
UK Alternatives
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imsupporting-ltdIMsupporting LTD
IMsupporting (Also known as HybriChat) is a UK-based live chat and hybrid AI chat platform that helps organisations deliver faster, smarter customer support. It combines human live chat, AI-assisted c...…
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click4assistanceClick4Assistance
Click4Assistance is the UK leading live chat and web chat software provider, established in 2004. Designed, developed and hosted in the UK (Essex). Offers live chat, AI-powered chatbots (including Cha...…
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customersureCustomerSure
CustomerSure is a Newcastle-based Voice of the Customer (VoC) and customer feedback platform. Measures NPS, CSAT, and CES across every customer touchpoint. Features include automated closed-loop follo...…
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opencrmOpenCRM
OpenCRM is a fully featured cloud CRM system built and hosted in the UK. Founded in 2005, based in Yorkshire. Offers contact management, sales pipeline, marketing automation, project management, suppo...…