CustomerSure

CustomerSure is a Newcastle-based Voice of the Customer (VoC) and customer feedback platform. Measures NPS, CSAT, and CES across every customer touchpoint. Features include automated closed-loop follow-up, AI-powered sentiment analysis, compliance-ready reporting (FCA, Ofwat, Ofgem, CQC), and CRM integrations. Trusted by regulated industries including financial services, healthcare, housing, and utilities.